Villach-Grado Alpe-Adria-Cycle Path 2024 - Leisure Cycling Tour

Parking facilities
Depending on the hotel of arrival, unguarded parking either directly at the hotel or near the hotel (for the booked hotel night) or free unguarded public parking near the centre. Pre-booking of parking spaces/garages not possible; payable on spot.

Security for your booking
As a tour operator, the safety, well-being and health of our customers are top priorities for us. We are constantly monitoring the current situation and are in close contact with official authorities. In the event of travel changes, we will inform you immediately. If an official travel warning is issued on your arrival date for your destination or your home town, you can of course cancel your trip free of charge or change your booking to another date.

Note for people with limited mobility
The cycle tour is not suitable for people with limited mobility. However, in specific cases it is possible to accommodate individual customer requests (e.g. barrier-free room).

Passport and visa requirements
To check in to your hotel you will need a valid passport or ID card.
For citizens of countries outside the Schengen area other regulations may apply. You are responsible for obtaining any visa you may require in good time.

Terms and Conditions of Payment:
The deposit of 10% of the tour price is due at the latest 14 days after receipt of the booking confirmation. The balance must be paid 7 days before arrival.

Cancellation Policy:
According to our General Terms and Conditions, the customer may withdraw from the contract at any time in writing. In the event of cancellation or non-commencement of travel, the following cancellation fees will become payable:
20% of the tour price up to 28 days before arrival date
30% of the tour price from 27th to 14th day before arrival date
50% of the tour price from 13th to 8th day before arrival date
70% of the tour price from 7th to 4th day before arrival date
95% of the tour price from the 3rd day until the 1st day before departure
100% no-show (day of arrival) and cancellation of the already started trip.

In case the booking is changed from the customer himself (change of date, duration of the tour or participant) up to 28 days prior arrival, a handling fee of at least € 75,- per booking is charged.
Thereafter the previous cancellation conditions apply. Such a change of booking is only in individual cases a possibility customers do not have a claim on it.

Our detailed Terms and Conditions of Business can be viewed on our website at https://www.radurlaub.com/en/home.html; upon request, will also send them to you by e-mail.

In case of a booking your announced data will be only used from OÖ Touristik GmbH for the process of bookings and related transactions and will be passed on only in the context of the contractual relationship to third parties. (for example, tourist service providers, sights, passenger transport, processors). The detailled Privacy Notice you will find on www.radurlaub.com/en/privacynotice.html

Standard information
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.
This ensures that you will benefit from all EU rights applicable to packages. Company OÖ Touristik GmbH will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, the company OÖ Touristik GmbH has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
More information on key rights under Directive (EU) 2015/2302

Financial cover for customers
The tour operator OÖ Touristik GmbH, Freistädter Str. 119, 4041 Linz has completed a bankruptcy insurance with Raiffeisen Landesbank Oberösterreich AG, Europaplatz 1a, 4020 Linz. The liquidator is the Europäische Reiseversicherung AG, Kratochwjlestraße 4, 1220 Wien, Email: info@europaeische.at, 24-hour emergency number: +43 1 3172500.
Travelers have to contact the liquidator within 8 weeks if they are denied claims due to the insolvency of OÖ Touristik GmbH. Details on the business license of OÖ Touristik GmbH can be found on the website https://www.gisa.gv.at/abfrage under the GISA number 14930096.